About Us
VEN India is an expert in the area of Projects & Engineering, and has the capability to serve myriad of
projects introducing a wide array of services -its CRM, HR Tools and processes along with its
Resource deployment solutions across the life cycle of a project in the toughest terrains and
geographies. Our Team Our people at VCIPL make the difference between us and our competition. Enduring
progress and global development under robust leadership: Our primary team of 90+ Associates has
the collective proficiency of Sector wise Technical and Management expertise. We are a company of
900+ Designers, Engineers, Architects, Consultants and Project managers with a passion for pursuing
excellence in all that we do: To deliver the Client driven quality, we remain committed to staying at
the forefront of business and industry developments. We take pride in having executed majority of the Nation building projects with a workforce of 4000
Engineers on more than 800 Projects.
JOB Requisites:
Role : Operations Manager
Reporting to: Head Operations
Location: Bangalore
Qualification: BTech/ BSC/ BCA
Industry: BPO, KPO, E Commerce, Service & Sales, Recruitment, Telecom
WORK FROM OFFICE
As a Operations Manager/ Business Development– Service Delivery and Operations your
responsibilities include the following:
· Lead the Business Operations team and effectively manage all strategic
operational processes and resourcing, and leading the organization in order to
achieve and maintain operational excellence
· Handle a mix of administrative duties and strategic responsibilities. Managing
the P&L
· Lead multiple large cross-functional teams and communicate with senior
management to facilitate projects and ensure performance meets goals
consistently
· Provide strong leadership to team including developing and monitoring
individual and team performance goals, coaching managers and senior individual
contributors, and driving major change initiatives
· Drive all customized people engagement initiatives and partner with HR
organization and implement appropriate HR strategies and actions to recruit and
retain a qualified and motivated team
· Manage the production calendar and pipeline to ensure all on going
deliverables are met and executed within agreed upon Service Level Agreements
· Ensures projects are completed within committed time and budget and are
integrated with other business and related projects
· Play key role in identification of bottlenecks in the existing processes and lead
process innovation initiatives
· Monitor and manage escalations; conduct appropriate trend analysis as
needed and devise strategies or process improvements to reduce them to almost
zero level · Report to leadership team in weekly operations reviews
· Design and lead Initiatives and programs focused on achieving best-in-class
status and improving customer and employee satisfaction
· Develops and implements communication and reporting mechanisms to
manage issues, risks and timely delivery of initiative results
· Work within established Service Delivery and Operations Governance process
to support intake and impact assessment process activities to include identification
of operation impacts with operational input and approval